How to proceed if you want to return or exchange merchandise. Withdrawal from the contract.

Replacement of merchandise

If the merchandise is not satisfactory for any reason (size, defect, … ) and you want to exchange it for a different product, please proceed as follows:

 

  • download the form from the website
  • print it out, complete it and send it to back together with
    the merchandise
  • send the merchandise in the original packaging
  • we will send you a replacement after we receive it

Returning the merchandise

If you want to withdraw from the contract and have your money refunded, please proceed as follows:

 

  • download the form from the website here
  • print it out, complete it and send it toback together with
    the merchandise
  • send the merchandise in the original packaging
  • after we receive the merchandise we will send you a credit note
    to your e-mail address
  • print the credit note, sign it and send us the signed document by
    e-mail to back
  • we will then refund your money

!!! We recommend you send parcels by registered mail, never send them collect on delivery because such parcels will not be accepted. The merchandise must not be used, washed or damaged, with the exception of manufacturing defects, which are a reason for a claim.

Custom-made merchandise cannot be returned or exchanged !!!

Addresses you can use to communicate with us:

e-mail: info@mousemad.com

Correspondence address:

moosemad s.r.o.
Trpinky 46/7
Prostějov – Vrahovice
798 11

Czech Republic

If necessary call us at
+420 777 632 861

Form for downloading

form for returning or exchanging merchandise– withdrawal from the contract